IRIS Takes Part in the Customer Communications Day 2026 in Frankfurt

IRIS is pleased to announce its participation in the upcoming CustomerCommunicationsDay on April 16, 2026, taking place at the vibrant OOSTEN venue in Frankfurt. Now in its third edition, the event gathers experts, professionals, and organizations looking to shape the future of customer communication.

2026 Focus: From Process‑Driven Touchpoints to Connected Customer Experiences

Organizations today are expected to deliver communication that is secure, compliant, and efficient—while meeting rising customer expectations for clarity and consistency across all physical and digital channels.

This year’s event centers on the concept of Customer Communication Experience (CCX):

CCX enhances existing CCM and Document Output environments, enabling a gradual transition toward more digitally connected, customer‑experience‑driven communication.

What Attendees Will Discover

During the event, participants will gain insights into how to:

• Increase the reliability of document output and transactional communication
• Integrate digital channels progressively, aligned with organizational readiness
• Improve the overall customer experience across key interaction points

The program includes real‑life implementations, expert insights, customer success stories, and practical guidance, focused on both inspiration and actionable strategies.

IRIS at the Event

IRIS is excited to be part of this industry‑relevant event and looks forward to engaging with attendees around the evolving landscape of customer communication.

Join us on April 16 to explore the next step on the journey from traditional Document Output toward truly connected Customer Experiences.